Look beyond the most recent thread
Verify the account and the method used to sign in, then open the saved-conversation list for the character. The latest thread is not necessarily the only conversation you have kept with them.
Several branches can carry the same character name, so use distinctive thread titles wherever the interface permits. A name such as 'last train home' makes a particular scene easier to recognize than another copy of a default title.
Keep one version while exploring another
Clone a conversation when you want to try a different outcome and retain the original. Review where the new branch will begin and whether you want the whole conversation or a selected portion copied.
An edit to an earlier line can change how later events make sense. Preserve the version you want before making a substantial revision. Likewise, choosing a generated alternative and continuing makes that reply part of the story you carry forward.
Confirm exactly what you are removing
For individual-message removal, use Remove Messages in the conversation menu and read the selection and confirmation before proceeding. That is different from deleting a saved thread or reporting a reply for moderation. Removing text can also leave a separate memory entry that needs updating.
Deleting a memory does not erase the source messages, and stopping subscription renewal is not account removal. If a conversation vanishes unexpectedly, pause further edits and send support the character reference, approximate date and non-sensitive account details. We cannot restore a conversation you have permanently deleted.
- Within the character's conversation, open the three-dot menu in the upper-right corner.
- Choose View Saved Chats and locate the particular version you want to remove.
- Use Delete for that saved conversation. Check the version before proceeding; deletion is permanent.
- If several saved versions remain, review them individually. Removing the newest thread does not erase the other copies.
Questions
Where should I look for an older conversation or clone?
Open that character's saved-conversation list. The recent-chat view helps you resume recent activity, but it is not the same as the saved list containing earlier threads and copies.
Can a character import restore a missing conversation?
No. Importing a character card brings in the character definition, not a backup of the conversations stored in your account.